Privacy Policy

1. Introduction

XtremeHD IPTV ("we," "us," or "our"), operating through xtremehd.org.uk, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and IPTV service, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

We collect only the minimum personal data necessary to provide and improve our Service:

• Email Address — Required for account creation, delivery of login credentials, and service communications
• Name — Used for account identification and correspondence
• Payment Information — Payment method details are processed securely by our third-party payment processors. We do not store full card numbers on our servers
• IP Address — Collected automatically for service delivery, security monitoring, and fraud prevention
• Device Information — Basic device type and connection data to optimise your streaming experience
• Usage Data — Anonymous, aggregated data about how you interact with the Service to help us improve performance

3. How We Use Your Data

We process your personal data for the following lawful purposes:

• To create and manage your subscription account
• To deliver your IPTV login credentials and service access
• To process payments and manage billing
• To provide customer support and respond to your enquiries
• To send important service updates, maintenance notices, and renewal reminders
• To detect and prevent fraud, abuse, and unauthorised access
• To comply with legal obligations under applicable UK law

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Active accounts: Data is retained for the duration of your subscription and for up to 12 months after cancellation
• Payment records: Transaction records are retained for up to 6 years to comply with UK tax and accounting obligations
• Support communications: Retained for up to 24 months to assist with ongoing or recurring enquiries

After the retention period expires, your personal data is securely deleted or anonymised.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential Cookies: Required for the website to function correctly (e.g., session management, security)
• Analytics Cookies: Help us understand site traffic and usage patterns using anonymised data
• Functional Cookies: Remember your preferences such as language or region

You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

6. Third-Party Services

We use trusted third-party services to operate our business. These providers process data on our behalf and are contractually obligated to protect your information:

• Payment Processors — Securely handle card and PayPal transactions (PCI-DSS compliant)
• Email Service Providers — Deliver transactional emails such as order confirmations and credential delivery
• Analytics Providers — Provide anonymised website usage statistics

We do not share your personal data with third parties for their own independent marketing purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all data transmissions
• Secure server infrastructure with regular security updates
• Access controls limiting data access to authorised personnel only
• Regular security audits and monitoring

While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

8. Your Rights Under GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days as required by law.

9. Contact for Data Requests

If you wish to exercise your data protection rights, have questions about this Privacy Policy, or wish to make a complaint, please contact us:

• Website: xtremehd.org.uk
• Support: Via WhatsApp or on-site live chat

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.